Refunds & Cancellation Policy
How to cancel a Markfolio subscription, and when you get your money back. This policy forms part of our Terms of Service. Last updated: 30 July 2026.
30-day money-back guarantee
If Markfolio is not for you, ask for a refund within 30 days of your first payment on any plan and we will refund it in full, no questions asked. This applies to your first purchase only — it does not restart on renewals or when you change plans.
EU right of withdrawal
If you are a consumer in the European Union you have a statutory 14-day right of withdrawal on digital services. By starting to use Markfolio during that period you ask us to begin the service immediately; you keep the right to withdraw, and we may charge for the portion already used. In practice our guarantee above is more generous, and we apply whichever is better for you.
How to cancel
Open Billing in your account and choose Manage subscription to reach the Stripe customer portal, where you can cancel in one click. You can also write to hola@getmarkfolio.app and we will cancel it for you. Cancelling is immediate and needs no justification.
What happens after you cancel
Your plan stays fully active until the end of the period you already paid for — we never cut access on the day you cancel. After that your account moves to the free state: your data and generated files remain available to export for 30 days, and no further charge is made.
Renewals and unused time
Outside the 14-day window we do not refund unused time on a monthly plan, since you keep access until the period ends. For annual plans cancelled mid-term, write to us: if you have used the service very little that year we will look at a pro-rated refund case by case.
When the service fails
If a prolonged outage or a defect on our side stopped you using a feature your plan includes, tell us and we will refund or extend the affected period. That is separate from the 30-day guarantee and has no time limit.
How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days depending on your bank. We will confirm by email when the refund is issued. Please contact us before opening a chargeback — it is almost always faster to solve directly.